Consumer question on ATOL and trading names

This evening I received an email from a consumer who has lodged an official complaint with an online travel agency and they have not responded to any of her letters and numerous telephone calls since February.

Consumer question on ATOL and trading names

Concerns over consumer protection

This company has come into my radar on many occasions before and I noticed that the trading name and website was not included on the ATOL record for the company name, despite displaying the logo on its website.

The company does have other trading names which are included, so why not this one?

This got me wondering if a consumer booked through this website, would they be financially protected. It does not sound right to me – I smell something fishy, but don’t want to mention the company concerned in case I am completely wrong.

Any thoughts?

This post was syndicated from the Travel Rants Consumer Blog.

Consumer question on ATOL and trading names